Return Policy

We have a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

To be eligible for a return, the item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. Additionally, you need to provide the receipt or proof of purchase.

To initiate a return, please contact us at customerservice@emunagroup.com. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package. Please note that returns sent without prior authorization will not be accepted.

Feel free to reach out to us at customerservice@emunagroup.com for any return-related queries.

Damages and Issues

Inspect your order upon reception. If the item is defective, damaged, or incorrect, contact us immediately. We will assess the issue and take corrective action.

Exceptions / Non-returnable Items

Certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, returns are not accepted for hazardous materials, flammable liquids, or gases. If you have questions about a specific item, please contact us.

Unfortunately, we do not accept returns for sale items or gift cards.

Exchanges

For a quick exchange, return the original item. Once the return is approved, make a separate purchase for the new item.

Refunds

Upon receiving and inspecting your return, we will notify you of the approval status for the refund. If approved, a refund will be issued to your original payment method within 10 business days. Keep in mind that your bank or credit card company may take additional time to process the refund. If more than 15 business days have passed since the return approval, contact us at customerservice@emunagroup.com